Herbert Rosenthal Ceylon No Heat Sapphire Multi-Color Diamond Necklace 18K Gold

Order Processing & Shipping

• Once payment is confirmed, domestic orders are typically processed and shipped within 3 business day.

• Upon shipping, you will receive a confirmation email with your tracking number.

Shipping

We ship with FedEx Express, fully insured with a tracking number.
All shipments require a signature for release.

Shipments are insured up to the first attempt of delivery. Please reach out to us to confirm a desired delivery date to prevent any lapse in coverage.

Domestic Shipping (U.S.)

• All items ship fully insured for the full purchase price.

• Shipping is free for orders over $1,000 (or as otherwise specified).

• Signature is required on all deliveries.

International Shipping

• International customers are responsible for any import duties, taxes, customs fees, or brokerage fees.

• Shipments are sent via secure FedEx Express international service.

• Delivery times vary depending on destination and customs processing.

At Nicholas Estate Buyers, we want you to feel confident in your purchase. Because we deal in estate, vintage, and high-value luxury items, our return standards are designed to protect both our clients and the integrity of our merchandise.

Return Window

All sales are eligible for a 7-day return policy for any reason, beginning the day you receive the item.

Watches sold as New or Unworn are not eligible for return.

Customs Refusals

We do not accept returns or issue refunds for any package refused at customs.
All international buyers are responsible for understanding and complying with their country’s import laws, taxes, and duties.

Item Condition Requirements

To be eligible for a return, items must be returned in the exact same condition as sent.

The following conditions make an item ineligible for return:

• Watches that have been opened, tampered with, or serviced by any non-authorized or uncertified party

• Any item showing signs of wear, alteration, or damage

• Missing or damaged boxes, pouches, links, tags, documentation, papers, or certificates

Items that arrive altered or damaged, or with missing materials, will not be accepted.

Accompanying Materials

All returns must include every item shipped, including:

Boxes, Papers and certificates, Warranty cards, Booklets, Accessories, Extra links, Branded packaging, etc.

Returns missing any of the above will not be refunded until the missing items are also returned.
If materials are not returned, the return will be denied.

Return Process

1. Contact us within the 7-day window to request approval and a Return Authorization.

2. Once approved, ship the item back using a fully-insured, trackable shipping method.

3. Items must be shipped within 3 business days of receiving approval.

4. After inspection and verification, refunds will be processed to the original payment method.

Shipping costs from the original order are non-refundable.

Canceled Orders (Before Shipment)

Orders canceled before shipping but after payment is submitted are subject to a 3% credit card processing fee.
This fee covers non-refundable merchant charges collected by payment processors.

Final Sale Items

The following are non-returnable:

• Custom orders

• Items resized, engraved, polished, or modified at customer request

• Watches sold as New or Unworn

• Any item altered after delivery